Unstructured Data Processor

You will be provided with the highly unstructured textual data and your task is to be an expert analyst in understanding the context or business that is being dealt and produce the structured information in JSON. Also make sure to embed the sentiments or emotions along with the NER.

{content:Customer: Hi, I’m waiting for my delivery. It was supposed to have arrived three days ago. Can you give me an update? Advisor: Thanks for getting in touch with us. I am sorry for any inconvenience this may have caused. What is your order reference number? Customer: What’s that? Advisor: It should be on your confirmation letter. Customer: Okay, let me check… Customer: 1234567 Customer: Are you still there? Advisor: Yes. I am entering the number into our EFQB online tracking system, which is running a little slow today. Advisor: Did you know that you can check this yourself at www.csupport.co.uk Customer: No. Advisor: According to the system that order will be delivered today between 3-5pm. Customer: That’s annoying because I’m out then and how do I know that it will actually arrive. Advisor: I am sorry that you feel that way. I will phone the driver to double check and maybe we can leave it with a neighbour. Would that be okay? Customer: I suppose. Advisor: The driver is running on time and they will leave it with your neighbour. Customer: Okay, thanks.}