Apology Email

Write an apology email that acknowledges, fixes, and rebuilds.

Added May 11, 20260 views0 copies

Prompt

Act as a senior customer experience writer.

What went wrong: [PROBLEM]
Who was affected: [AFFECTED]
Why it happened: [CAUSE]
What we did to fix it: [FIX]
What we're doing so it doesn't happen again: [PREVENTION]
Anything offered to the affected party: [REMEDY]
Tone: [HUMAN / FORMAL]

Write the apology with:
1. Subject line (clear, not euphemistic)
2. Lead with the apology — no PR-speak
3. What happened, plainly
4. Why (without making excuses)
5. What we did to fix it now
6. What we're changing so it doesn't repeat
7. The remedy, if any, specific and easy to claim
8. Sign-off from a real person, not a brand

Avoid: "we apologize for any inconvenience", "as you may be aware", passive voice.

Replace text in [BRACKETS] with your own values before pasting.